Terms and Conditions

Payment Options: Accepted payment methods for items on the website and mobile application include UPI, credit cards, debit cards, net banking, wallets, e-gift cards, and reward points.

  • Online payments are recommended for faster transaction processing.
  • Cash On Delivery (COD) is available only in specific pin codes, with an additional charge of Rs. 50 per order. Check pin code availability in the “Delivery Pincode” box before selecting COD.
  • COD option is not available for orders exceeding ₹1500.

Shipping/Delivery Policy:

  • Confirmed orders will be dispatched within 24 to 48 working hours, with delivery expected within 4-5 working days after dispatch.
  • Orders placed after 2 pm will be shipped the next business day.
  • Orders received on Sundays or holidays will be dispatched the following Monday or the next working day, with possible delays during busy periods.
  • Estimated delivery times depend on factors like geographical location, shipping destination, product availability, and courier partner’s schedule.
  • Orders under Rs. 499 are subject to a Rs. 50 delivery fee.
  • Delivery times are estimated from the date of shipment.
  • We do not ship orders on Sundays.
  • Once products are dispatched, orders cannot be canceled, but returns are considered based on the Refund Policy.
  • File a single complaint for orders containing defective goods.


  • Receive tracking information via email after shipment.
  • Sign in with your details to track status using the AWB number.
  • Contact us at care@nutpotli.com or WhatsApp at 876-987-2503 for any queries.

Cancellation of Order by User:

  • Orders can be canceled if the order status is “pending” within 6 hours of placing the order.
  • If products are dispatched, orders cannot be canceled, but returns are considered based on the Refund Policy.

General Scenario:

  • Nutpotli.com reserves the right to decide whether to cancel an order.
  • Customers agree not to dispute Nutpotli.com’s decision regarding cancellations.

Cancellation of Order by Nutpotli.com:

  • Nutpotli.com may refuse or cancel an order for various reasons, including incorrect pricing.
  • 100% payment will be refunded if an order is canceled by Nutpotli.com.

Perishable Goods:

  • For canceling perishable product orders, the cost of the products must be borne by the customer.

Gift Certificates:

  • Gift Certificates will not be canceled. Users can request an extension of the expiry date within 5 days of purchase.

Non-Delivery or Late Delivery:

  • Nutpotli.com may claim extra costs for re-delivery if non-delivery or late delivery occurs due to user mistakes.

Note: The terms and conditions are subject to change, and users are encouraged to review them regularly.

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